[Hiring] IT Help Desk (L1) Dubai UAE
Position: IT Help Desk (L1)
Date Posted: 5th November 2026
Industry: Information Technology
Employment Type: Full Time
Experience: Not Specified
Qualification: Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field (Estimated)
Salary: AED 4,500 – AED 5,000 per month
Location: Dubai, United Arab Emirates
Company: DRL Marketing Management
Description:
DRL Marketing Management is seeking a dedicated and technically skilled IT Help Desk (Level 1) professional to join its growing team in Dubai. This opportunity is ideal for candidates who are passionate about providing first-level IT support and ensuring smooth day-to-day technology operations.
The ideal applicant should be an Arabic speaker with hands-on knowledge of Microsoft 365, Active Directory, and IT troubleshooting. Strong problem-solving abilities and excellent communication skills will be essential for success in this role.
Key Responsibilities:
• Provide first-level IT support and technical assistance to end users.
• Troubleshoot hardware, software, and network-related issues in a timely manner.
• Manage user accounts and permissions through Active Directory.
• Support and maintain Microsoft 365 applications and services.
• Escalate complex technical issues when necessary while ensuring prompt resolution.
• Maintain accurate records of support requests and completed tasks.
Requirements:
• Arabic speaker is mandatory.
• Knowledge of Microsoft 365.
• Experience working with Active Directory.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer support abilities.
• Ability to work effectively in a fast-paced environment.
• Strong knowledge of:
• Microsoft 365
• Active Directory
• IT Help Desk Troubleshooting and Technical Support
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
