IT Service Desk Agent Dubai UAE

Position: IT Service Desk Agent

Date posted: 2021-09-27

Industry: other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree Holder

Salary: AED 5000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Immediate Hiring for Dubai UAE

IT Service Desk Agent

• Should be present in UAE
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Strong IT technical troubleshooting skills and communication skills.
• Knowledge with BMC or ITIL ticketing tool
• Follow the standard IT Help Desk operating procedures; accurately log all IT Help Desk call and their progress details.

Kindly mention designation in the subject