IT Infrastructure Support Executive Dubai UAE

Position: IT Infrastructure Support Executive

Date posted: 2022-05-18

Industry: other

Employment type: Full Time

Experience: 5 to 6 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We are looking for an IT Infrastructure Support Executive for one of our client based in UAE.

Personal profile and academics:

• Bachelor Of Science (Computer Science)
• Proficient in English as well as communication skills
• Work Experience – 5 to 6 Years

Key Skills:

• A minimum of 5 to 6 years of experience in Desktop/ Server administration
• Extensive knowledge of Microsoft deployment Toolkit (MDT) and System Center Configuration
• Plot hardware road maps in accordance to the product changes in market
• Design, plan and roll out major periodic upgrades with appropriate change processes
• Define the efficiency on “workplace“ in support to business applications
• Experience in managing as well as troubleshooting Office 365, SharePoint, AutoPilot III
• Experience with Imaging and patch distribution
• Co-ordination with vendors and different teams
• Configuring Active Directory Structure, Configuring DHCP, DNS, RAS, RIS and VPN
• Rack mounting, Installing OS and configuring DRAC for Physical/Cloud servers
• Very Strong troubleshooting, analytical, organizational and communication skills
• Experience troubleshooting hardware issues (HP Servers, Dell Desktops and Laptops)
• Advanced knowledge of networking protocols- Routing/ Switching. Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SMTP, FTP, TFTP)
• Telephony/ Call center- Configuring of Cisco IP phones and troubleshooting
• Security- Firewall, Antivirus, Anti-Malware, DLP, Vulnerability patching
• Ability to take on new tasks and learn new technologies in a fast-paced work environment
• Knowledge in RHEL, UNIX
• Knowledge in virtualization like Hyper-V, VMware, Acropolis
• First point of contact to Support desktop systems and applications used by Executive/Leadership team
• Installation, configuration and troubleshooting of windows 10
• Implementing Local policy in Desktop computers
• Application installation and configuration
• Monitor ticket queue- Service Requests/ Incident Requests/ Problem tickets
• Installation and configuration of local and Network printers
• Configuring and troubleshooting Microsoft Office Outlook 2003 & 2007
• Good knowledge in using remote support applications like GoToMeeting, Net Meeting, Team viewer, Dame Ware, Gencontrol etc.
• Good knowledge on maintaining as well as reporting SLAs- Weekly/ Monthly KPI review
• Rolling out old desktop images and creating the new using Symantec Ghost
• Experience in using Automation tools like, PSTOOLS and WMIC
• Open to learn automation platforms like JOGET,

Certification:

• ITIL Foundation Certificate
• CIoud- AWS Associate, Microsoft Azure, Oracle
• CCNA/P, MCSE
• PMP, PRINCE2