[Hiring] Service Manager Abu Dhabi UAE
Position: Service Manager
Date Posted: April 2, 2026
Industry: Automotive / After Sales / Dealership Operations
Employment Type: Full Time
Experience: Minimum 5+ years as a Service Manager in the automotive industry (GCC experience required)
Qualification: Engineering Degree / Engineering Background required
Salary: AED 5000 to 10000 (estimated)
Location: Abu Dhabi, United Arab Emirates
Company: Al Fahim Group – Western Motors (Jeep Dealership)
Description:
Al Fahim Group – Western Motors (Jeep dealership) is seeking a highly experienced and performance-driven Service Manager to oversee Workshop, Bodyshop, and Reception operations in Abu Dhabi. This is a senior leadership role focused on improving operational efficiency, driving revenue growth, and ensuring top-tier customer satisfaction across the entire aftersales service journey. The ideal candidate will bring strong automotive dealership experience and the ability to manage large, multi-functional teams effectively.
Key Responsibilities:
• Lead and manage Workshop, Bodyshop, and Front Office/Reception operations
• Ensure smooth aftersales processes and deliver high levels of customer satisfaction
• Drive operational efficiency, productivity, and service quality across all departments
• Manage team performance, KPIs, and workflow optimization
• Oversee budgeting, cost control, and overall P&L performance
• Handle customer escalations and ensure timely resolution of complaints
• Implement and improve processes using Dealer Management Systems (DMS)
• Coordinate with senior stakeholders to align service operations with business goals
Requirements:
• Minimum 5+ years of experience as a Service Manager in the automotive sector
• Strong experience with Workshop, Bodyshop, and Front Office operations
• Mandatory experience with American or European automotive brands
• Proven GCC market experience is essential
• Engineering degree or relevant technical background required
Preferred Skills & Competencies:
• Strong leadership and multi-team management skills
• KPI-driven approach focused on productivity, efficiency, CSI, and revenue growth
• Experience with DMS platforms and operational process improvement
• Strong customer handling and complaint resolution abilities
• Knowledge of budgeting, P&L management, and cost control
• Excellent communication and stakeholder management skills
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
