[Hiring] Payroll Support Advisor REMOTE USA
Position: Payroll Support Advisor
Date Posted: June 28, 2026
Industry: Payroll / Human Resources / Finance / SaaS (Workday Ecosystem)
Employment Type: Full Time
Experience: 3+ Years in Payroll Processing, Troubleshooting, and End-to-End Payroll Operations
Qualification: High School Diploma or Equivalent (Bachelor’s Degree Preferred)
Location: United States, REMOTE
Company: OneSource Virtual (OSV)
Description:
OneSource Virtual (OSV) is a leading provider of Workday-based payroll, benefits, and financial automation solutions, serving more than 1,500 customers globally. The company specializes in delivering compliant, in-tenant technology and expert services that streamline payroll processing, accounts payable, taxes, and benefits administration.
The Payroll Support Advisor plays a key role in providing advanced payroll and technical support to internal teams and clients. This position focuses on resolving complex payroll issues, ensuring accuracy, compliance, and timely delivery of services. The role also involves collaborating with cross-functional teams to improve processes, enhance system performance, and support continuous service innovation.
This is an excellent opportunity for a detail-oriented payroll professional who thrives in a fast-paced, technology-driven environment and is passionate about delivering high-quality support and customer satisfaction.
Key Responsibilities:
• Provide advanced support for complex payroll issues, system errors, and processing discrepancies.
• Perform root cause analysis (RCA) and ensure timely resolution within defined SLAs.
• Act as an escalation point for payroll-related inquiries and technical issues.
• Collaborate with cross-functional teams including product, service, and compliance departments.
• Ensure payroll accuracy, compliance, and adherence to regulatory requirements.
• Analyze recurring issues and contribute to long-term process improvements.
• Support enterprise initiatives, system upgrades, and operational enhancements.
• Deliver training, documentation, and knowledge-sharing sessions as needed.
• Maintain payroll system knowledge and support onboarding initiatives.
• Ensure high-quality communication with stakeholders and customers.
Requirements:
• Minimum 3+ years of payroll experience in end-to-end processing and troubleshooting.
• Strong understanding of payroll systems, logic, and compliance requirements.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience collaborating across corporate functions.
• Knowledge of payroll laws, regulations, and processing standards.
• Strong knowledge of:
• Payroll Processing, Taxation, and Compliance Systems
• Workday Payroll or Similar Enterprise Payroll Platforms
• Root Cause Analysis, Troubleshooting, and Process Improvement
Preferred Qualifications:
• Bachelor’s degree or equivalent experience.
• Experience with Workday Payroll configuration and processing.
• Payroll outsourcing experience.
• Certified Payroll Professional (CPP) certification.
• Experience conducting webinars or training sessions.
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