[Hiring] Order Processor REMOTE USA

­­­­Position: Order Processor

Date posted: 2025-06-05

Industry: other

Employment type: Full Time

Experience: 2 to 5 year               

Qualification: Bachelor’s Degree holder

Salary: $17/hour

Location: Akron, OH, United States, REMOTE

Company: DRB

Description:

Hiring Order Processor (Remote)

Akron, OH

About the job

DRB (A Vontier Company) is the leading provider of technology-enabled devices and software solutions to the North American car care industry.

WHAT WE DO: enabling the future of vehicle care – wherever the road takes you.

WHY WE DO IT: To fuel our client’s growth with connected, data-led technology, driven by our spirit of innovation and commitment to excellence.

We are looking for motivated and enthusiastic individuals to help our organization succeed. The Order Processor (OP) acts as an advisor with customers on Return Merchandise Authorization (RMA) resolutions and takes orders of both aftermarket hardware and software. The OP is responsible for order entry, creation of RMAs when applicable, configuring and testing of hardware that is shipped to the customer. The OP also takes the role of an internal corporate liaison with aftermarket solutions. This position will work closely with the Service and Repair technicians and may be cross trained in specific technical functions in receiving and repairing equipment.

What will our Order Processor do?

• Handles inbound calls for orders and RMAs with the goal of quantity and quality of calls taken and the overall customer satisfaction
• Handles outbound calls regarding orders and RMAs
• Responsible for the accuracy of after-market sales and RMA orders
• Configuration and testing of equipment sent out through the aftermarket process.
• Assists Service Technicians on receipt and maintenance of loaner/swap equipment.
• Provides aftermarket order support to multiple departments within DRB Systems, including Marketing/Sales, Development and all of Operations
• Must demonstrate willingness to assist others on the AMS team and is able to work productively in an independent environment.
• Responsible for accuracy and shipment process of after-hours equipment orders.
• Verifies adequate supplies in setup station bins for evening/weekend staff.
• Maintains after-market sales open call queue.
• Prepares quotes for after-market hardware and software. Follow up or close within 30 days.
• Creates and maintains after-market order documentation on SharePoint.
• Participates in process improvements to decrease incoming calls, accuracy of order entry and customer satisfaction.
• Performs all other duties as assigned by Management.

The Right Candidate Will Have

• Education: Currently pursuing High School diploma or High School Diploma (or GED or High School Equivalence Certificate)
• Experience: Experience working with computer hardware and software. Customer service experience preferred.
• Computer Skills: Proficient in Microsoft operating systems. Knowledge of computer hardware including network setups.
• Other Requirements: Valid United States Driver’s License required. Aptitude for learning new software programs. Detailed orientated, ability to multi-task. Must be able to work 10am-7pm Monday thru Friday.
• Required Training will be held Monday-Friday 8:30am-5pm EST for 2-4 weeks long.

The base compensation range for this position is $17/hour. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.

Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women’s health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 120 hours each year, 14 paid holidays and paid sick leave.*

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant’s geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.

The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as Vontier Company

Vontier is proud to be an equal opportunity employer. We strive to build inclusive environments and ensure equitable access, opportunity, and treatment for all. Vontier does not tolerate discrimination and harassment of any kind based on race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, sexual orientation, marital status, disability, veteran status, citizenship status, gender identity or expression, gender information and any other characteristics protected by law. We make hiring decisions based on your experience and skills. Vontier is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation in the application or interview process, you may contact us at e-mail vnttalentacquisition@vontier.com.