[Hiring] Online Chat Support REMOTE USA

­­­­Position: Online Chat Support

Date posted: 2025-07-20

Industry: other

Employment type: Full Time

Experience: 2 to 5 year               

Qualification: High school diploma or equivalent

Location: United States, REMOTE

Company: CityGreen Services

Description:

CityGreen Services

Online Chat Support

United States ·

About the job

Join CityGreen Services, a leader in Environmental Services dedicated to maintaining pristine properties for over 20 years. We are seeking an Online Chat Support professional to enhance our customer experience with our core values of Accessibility, Accountability, and Communication. As part of our dynamic team, you will engage with clients online, ensuring their inquiries are met with professionalism and efficiency. Embrace the opportunity to work within a company that values Boldness, Creativity, and Curiosity to innovate and improve our services. If you are committed to providing exceptional support and are eager to grow with a team that prioritizes Cost-conscious solutions and Courage in service delivery, we invite you to apply. Your role will be crucial in upholding our reputation for excellence and contributing to the satisfaction of both our commercial and residential clients. Become a part of a detail-oriented team that is focused on delivering top-tier landscape services.

Tasks

• Provide prompt and professional responses to customer inquiries via online chat, ensuring clear communication and understanding.
• Assist customers with troubleshooting and resolving issues related to our landscaping services and products, utilizing detailed knowledge of our offerings.
• Document and escalate complex issues to appropriate departments, ensuring efficient resolution while maintaining accountability.
• Collaborate with team members to ensure consistent and high-quality customer support, sharing insights and feedback for continuous improvement.
• Stay informed about company services, industry trends, and updates to provide accurate information and enhance customer satisfaction.

Requirements

• High school diploma or equivalent; further education in communication or related field is a plus.
• Excellent written communication skills with a strong attention to detail.
• Ability to work independently and as part of a team, demonstrating accountability and boldness in decision-making.
• Proficiency in using online chat platforms and basic computer applications.
• Strong problem-solving skills with a creative and curious mindset to assist customers effectively.

Benefits

• Above-average compensation
• Accommodation
• Additional vacation days
• Cafeteria
• Career Training
• Childcare
• Flexible working hours

Join CityGreen Services as an Online Chat Support specialist. Be part of a dedicated team in environmental services, enhancing client satisfaction with your expertise and professionalism. Apply now for a rewarding career!

Desired Skills and Experience

• Customer Service
• Communication Skills
• Problem Solving
• Technical Proficiency
• Time Management