[Hiring] IT Field Service Manager Dubai UAE
Position: IT Field Service Manager
Date Posted: October 2, 2025
Industry: Information Technology / IT Services
Employment Type: Full Time
Experience: 5–7 years in a similar role
Qualification: BSc degree in IT or a related technical field
Salary: AED 5000 to 10000
Location: Dubai, United Arab Emirates
Company: Confidential
Description:
Hiring: IT Field Service Manager – Dubai
We are seeking an experienced IT Field Service Manager to lead and manage onsite support operations in Dubai, ensuring outstanding customer experiences and efficient service delivery. Regular travel is required, and candidates must have a valid driving license and own transport.
Key Responsibilities:
- Lead, coach, and mentor a high-performing service delivery team.
- Optimize technician resources to maximize efficiency and quality.
- Manage service schedules and ensure compliance with SLA commitments.
- Build and maintain strong relationships with internal teams and external clients.
- Serve as the escalation point for complex issues and act as client liaison.
- Analyze service metrics and implement continuous improvement plans.
- Champion and enforce best practices in field service operations.
Requirements:
- BSc degree in IT or a related technical field.
- 5–7 years of experience in a similar field service management role.
- Fluent in both Arabic and English.
- ITIL certified with a strong focus on service improvement.
- Proven experience leading large, virtual teams.
- Excellent communication, mentoring, and customer service skills.
- Experience managing third-party services and implementing IT initiatives.
- Comfortable engaging with stakeholders up to the C-suite level.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
