Hiring IT Support Dubai UAE

Position: Hiring IT Support

Date posted: 2020-07-24

Industry: IT solutions

Employment type: Full Time

Experience: 2 Years minimum experience

Qualification: Degree in Computer Science or Information Technology

Salary: AED 3000 to 3500

Location: Dubai, United Arab Emirates

Company: Prime Alley

Description:

Hiring IT Support

  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to end users to quickly get to the root of their problem.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Replacing or repairing the necessary parts.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Certification in Microsoft.
  • Prior experience in tech support, desktop support, or a similar role.
  • Proficiency in Windows and Mac OS.
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good English written and verbal communication.

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