[Hiring] Guest Service Executive/Supervisor Dubai UAE
Position: Guest Service Executive/Supervisor
Date Posted: August 29, 2025
Industry: Hospitality / Hotel Operations
Employment Type: Full Time
Experience: Minimum 1–2 years hotel front office experience
Qualification: Diploma/Degree/Certificate
Salary: AED 4000 to 7000
Location: Dubai, United Arab Emirates
Company: Beachwalk Hotel
Description:
We are looking for a proactive Guest Service Executive / Supervisor who delivers exceptional guest experiences, adapts quickly to change, and handles guest issues with professionalism. The ideal candidate will supervise a small front office team while ensuring daily operations run smoothly and service standards are consistently met.
Role Overview:
- Oversee front desk activities including check-ins, check-outs and guest enquiries to ensure quick, courteous service.
- Supervise and coordinate a small team, providing guidance, rostering support and on-the-job feedback.
- Manage guest complaints and problem-resolution with tact and follow-up to guarantee guest satisfaction.
- Liaise with housekeeping, maintenance and reservations to ensure seamless guest experiences and timely room readiness.
- Maintain accurate logs and daily reports related to front office operations and guest incidents.
- Uphold hotel policies and service standards, training junior staff when needed to maintain consistency.
Key Requirements:
- Minimum 1–2 years of practical experience in hotel front office operations.
- Proven ability to supervise and coordinate a small team effectively.
- Strong teamwork, communication and problem-solving skills.
- Flexible and adaptable — able to perform well in a fast-paced hospitality environment.
This role is ideal for a customer-focused professional who enjoys leading by example and ensuring guests leave with a positive impression.
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