[Hiring] Engagement Manager – EMEA REMOTE USA
Position: Engagement Manager – EMEA
Date Posted: May 10, 2026
Industry: Software / DevSecOps / SaaS / Professional Services
Employment Type: Full Time
Experience: Progressive experience in professional services, pre-sales, consulting, or engagement management within enterprise software environments
Qualification: Bachelor’s Degree in Computer Science, Information Technology, Business Administration, or related field preferred
Location: United States (Remote – EMEA Focused)
Company: GitLab
Description:
GitLab is a leading DevSecOps platform that enables organizations to build, secure, and deliver software faster through a fully integrated and intelligent development ecosystem. Trusted by millions of users globally, GitLab empowers enterprises to improve developer productivity, strengthen security and compliance, and accelerate digital transformation at scale.
The company fosters a high-performance remote culture where innovation, collaboration, and continuous learning are core values. AI-driven workflows and modern engineering practices are deeply integrated into daily operations to enhance productivity and impact across teams.
The Engagement Manager – EMEA role sits within the Professional Services organization and focuses on designing and managing outcome-driven customer engagements across the EMEA region. The position plays a key role in shaping enterprise transformation initiatives by translating complex technical requirements into structured, measurable delivery plans.
Key Responsibilities:
• Lead discovery sessions with enterprise clients, program managers, and technical stakeholders to understand business goals and technical requirements
• Design and structure outcome-based professional services engagements aligned with customer success metrics
• Develop detailed Statements of Work (SOWs), staffing plans, and implementation roadmaps for complex DevSecOps transformations
• Collaborate with sales, solutions architects, and delivery teams to align engagement strategy and execution plans
• Translate customer needs into clear, actionable implementation frameworks and commercial proposals
• Guide clients through pricing, contracting, procurement processes, and scope negotiations
• Manage escalations effectively to maintain client trust and ensure successful delivery outcomes
• Position GitLab’s services offerings including consulting, training, and success programs to maximize customer value
• Facilitate executive-level discussions, solutioning workshops, and enterprise strategy sessions
• Track engagement performance including bookings, margins, and delivery success metrics
• Contribute insights to improve go-to-market strategies, services offerings, and internal operational processes
• Support cross-functional collaboration to ensure successful onboarding and delivery transition
Requirements:
• Proven experience in structuring and delivering professional services or consulting engagements in enterprise environments
• Strong background in pre-sales solutioning, SOW development, and complex implementation planning
• Deep understanding of DevOps, SDLC, cloud transformation, and enterprise software ecosystems
• Strong executive communication skills with the ability to engage senior technical and business leaders
• Excellent negotiation, facilitation, and problem-solving abilities
• Experience working across sales, delivery, and technical teams in a fast-paced environment
• Ability to manage multiple engagements in a fully remote, asynchronous work environment
• Strong analytical mindset with focus on measurable business and technical outcomes
This is a high-impact role offering the opportunity to shape large-scale digital transformation initiatives and work closely with global enterprise clients in a dynamic DevSecOps environment.
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