[Hiring] Disability Benefit Specialist REMOTE USA
Position: Disability Benefit Specialist
Date Posted: July 31, 2025
Industry: Insurance / Claims Management
Employment Type: Full Time
Experience: 2+ years of STD/LTD claims adjudication
Qualification: Bachelor’s degree or equivalent experience
Salary: Confidential
Location: Fort Lauderdale, United States
Company: Crawford & Company
Description:
Crawford & Company is seeking a Disability Benefit Specialist to join their dynamic team in Fort Lauderdale, FL. This role is key in managing and evaluating short-term and long-term disability claims by ensuring accurate eligibility determination and providing clear and effective communication to all stakeholders. If you’re detail-oriented, customer-focused, and experienced in disability claims, this opportunity could be the perfect fit for you.
Key Responsibilities:
- Manage a designated caseload of both Short-Term Disability (STD) and Long-Term Disability (LTD) claims.
- Communicate directly with claimants, employers, and medical providers to collect and verify all necessary information for claims processing.
- Apply contractual provisions, case management practices, and standard procedures to determine benefit eligibility accurately.
- Provide top-tier customer service by issuing benefit determinations within specified timelines and responding promptly to inquiries.
- Independently handle claims, incorporating clinical advice as needed for more complex cases.
- Verify continuing disability status and collaborate with medical professionals, vocational rehab experts, and nurses to explore return-to-work options.
- Utilize disability claim systems to manage workflows and authorize payments while meeting quality and efficiency standards.
- Ensure smooth and timely transitions from STD to LTD for qualifying claimants.
- Prepare reports and analyze claims activities for internal stakeholders and clients.
- Understand and follow specialized client protocols and performance standards.
- Support and mentor team members including trainees and processors as required.
- Collaborate effectively in a team setting and perform other duties as assigned.
Required Qualifications:
- Bachelor’s degree or equivalent work experience is essential.
- At least 2 years of experience in managing STD/LTD disability claims.
- Prior exposure to Third-Party Administration (TPA) or self-administration services is desirable.
- Familiarity with FMLA or state-specific leave claims is a plus.
- Strong aptitude for understanding medical terminology and disability regulations.
- Proven ability to work independently while utilizing various technical resources.
- Proficiency with Microsoft Word, Excel, and web-based platforms.
- Clear verbal and written communication skills.
- Solid knowledge of ERISA regulations, offsets, deductions, and Social Security processes.
- Strong problem-solving, decision-making, and analytical skills.
- Excellent interpersonal skills for working with both external partners and internal teams.
Why Join Crawford?
At Crawford & Company, employees are more than just part of the workforce — they’re family. Every claim is handled with empathy, purpose, and care. As part of One Crawford, you’ll join a diverse and globally connected team that thrives on collaboration and innovation.
What You’ll Get:
- Competitive pay and performance incentives
- Comprehensive wellness programs—financial, mental, and physical
- Professional development opportunities and career growth support
- A commitment to sustainability and community involvement
- A culture grounded in respect, inclusion, and entrepreneurial energy
Crawford & Company is proud to be an Equal Opportunity Employer. We participate in E-Verify and welcome applicants from all backgrounds. Please note that unsolicited resumes from third-party search firms will not be accepted.
