[Hiring] Customer Support Specialist Dubai UAE
Position: Customer Support Specialist
Date posted: 2024-12-29
Industry: other
Employment type: Full Time
Experience: 2 to 3 year
Qualification: Bachelor’s Degree holder
Salary: AED 4000 to 7000
Location: Dubai, United Arab Emirates
Company: Confidential
Description:
We’re Hiring: Customer Support Specialist
- Location: Fully Remote
- Type: Full-Time
- Experience: 2-3 years of experience in a customer support role
- Working Hours: 9AM: 6PM – Dubai Time
- Off Days: Saturday – Sunday
- English fluency is A MUST
Are you a problem-solver with a passion for helping customers?
Astéri Talent Consultancy is partnering with one of our esteemed multinational clients to find a Customer Support Specialist to join their dynamic team!
Key Responsibilities:
Customer Assistance & Resolution
- Serve as the first point of contact for customer inquiries via WhatsApp, email, and social media.
- Address customer concerns promptly and professionally, ensuring a seamless resolution process.
- Collaborate with internal teams to escalate and resolve complex issues efficiently.
Social Media Interaction
- Monitor Client’s Group’s social media channels, responding to inquiries and comments in a timely manner.
- Identify customer needs and concerns shared on social media and address them proactively.
- Report trends and customer sentiment to management, contributing to strategy improvements.
Support Services & Communication
- Provide detailed information about client Group’s products and services across diverse industries.
- Process customer requests, including orders, refunds, and exchanges, while maintaining accurate records.
- Ensure all interactions meet performance standards for response time and satisfaction.
Customer Feedback & Reporting
- Collect and document customer feedback to identify opportunities for service improvement.
- Maintain organized records of all customer interactions for tracking and analysis.
- Share insights with management to enhance the overall customer support process.
Requirements:
- Bachelor’s degree in Business, Communications, or a related field.
- 2-3 years of experience in a customer support role, preferably in a multi-industry setting.
- Fluency in English and Arabic is A MUST.
- Proficiency in CRM systems, social media management tools, and O365.
- Strong problem-solving abilities and a customer-centric approach.
- Knowledge of UAE and Middle Eastern business culture and customer support standards.
- Flexibility to work varied hours to accommodate different time zones.
Desired Qualities:
- Empathy and patience when dealing with customer concerns.
- Attention to detail with the ability to handle multiple tasks simultaneously.
- A proactive mindset with a drive for continuous improvement.
- A team player who thrives in a fast-paced environment.
Ready to make an impact?
- Join us and help redefine customer support for one of our global clients!
- Apply now or tag someone who would be perfect for this role.
Let’s create outstanding customer experiences together!
