[Hiring] Customer Service Representative REMOTE USA
Position: Customer Service Representative
Date Posted: 5th November 2026
Industry: Software Development & Client Support
Employment Type: Full Time
Experience: Minimum 1 Year in Customer Service, Call Center, or Help Desk
Qualification: Bachelor’s Degree, Diploma, or relevant customer support certification (Estimated)
Salary: $45,000 – $60,000 per year (Estimated)
Location: REMOTE, United States
Company: Alderframe Systems
Description:
Alderframe Systems is seeking a Customer Service Representative to join its remote client support team in the United States. The company develops business software solutions used by distributors and manufacturers to manage order processing, warehouse operations, and invoicing workflows.
The successful candidate will support clients by investigating order-related issues, resolving system-related questions, and communicating solutions clearly. This role requires strong problem-solving skills, attention to detail, and the ability to document technical issues for development teams when needed.
Key Responsibilities:
• Respond to client inquiries through calls, emails, and support tickets related to orders, shipments, returns, and invoices.
• Review order histories across connected systems to identify changes, issues, and resolutions.
• Investigate client concerns and explain solutions in clear and simple language.
• Prepare detailed issue reports for developers, including order details, troubleshooting steps, and system behavior.
• Follow up with clients until reported issues are fully resolved.
• Create and update help articles when software screens or processes change.
Requirements:
• Minimum 1 year of experience in customer service, call center, or help desk support.
• Strong written English communication skills.
• Experience using ticketing systems such as Zendesk, Freshdesk, or Jira Service Management.
• Ability to work independently with a quiet workspace and reliable internet connection.
• Strong problem-solving and customer support skills.
• Strong knowledge of:
• Customer Support and Ticket Management
• Order Processing, Shipments, Returns, and Invoice Workflows
• ERP Systems and Business Software Platforms
Nice to Have:
• Experience with order entry, warehouse operations, or accounts receivable.
• Familiarity with ERP systems.
Benefits:
• Medical, dental, and vision insurance for employees and dependents.
• 401(k) retirement plan with employer match.
• Paid vacation, sick leave, and U.S. public holidays.
• Annual budget for courses, books, and professional certifications.
• Company-provided laptop, monitor, and home office equipment.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
