[Hiring] Customer Service Representative REMOTE USA
Position: Customer Service Representative
Date Posted: 1st November 2026
Industry: E-commerce / Lifestyle Retail
Employment Type: Full Time
Experience: Experience using a customer support helpdesk or CRM platform
Qualification: Not Specified
Salary: $24 – $28 per hour
Location: REMOTE (United States)
Company: Dairy Boy
Description:
Dairy Boy is looking for a Customer Service Representative to join its growing remote team in the United States. This opportunity is ideal for customer support professionals who enjoy delivering exceptional service, solving complex customer issues, and creating positive brand experiences.
The successful candidate will work closely with the Customer Experience Lead and the external support team to manage customer emails, live chats, escalated cases, and VIP customer relationships. The role also involves improving customer support workflows and helping optimize automated support technology.
This is a full-time remote position that offers the opportunity to make a meaningful impact while working with a fast-growing direct-to-consumer lifestyle brand.
Key Responsibilities:
• Respond to customer emails and live chats with professional, personalized communication.
• Manage escalated cases involving orders, returns, exchanges, and sensitive customer concerns.
• Provide dedicated support to VIP customers, community members, and influencer partners.
• Coordinate with the external support team to ensure consistent customer service.
• Manage helpdesk tickets and maintain organized customer workflows.
• Review automated support responses and improve customer support guidance.
• Assist with improving support technology and identifying knowledge gaps.
• Partner with the Customer Experience Lead on customer experience initiatives.
• Identify recurring customer issues and recommend workflow improvements.
Requirements:
• Experience using a customer support helpdesk or CRM platform.
• Strong written communication skills with the ability to adapt to the company’s brand voice.
• Excellent problem-solving skills and sound judgment.
• Technical aptitude with the ability to learn and troubleshoot support tools.
• Ability to work independently from a reliable home office.
• Availability to work Monday–Friday, 9:00 AM – 6:00 PM ET.
• Experience with Intercom or Fin is a plus.
• Experience with Gorgias, Zendesk, or Kustomer is an advantage.
• Experience supporting VIP customers or working in e-commerce, fashion, beauty, or lifestyle brands is preferred.
• Strong knowledge of:
• Customer service and CRM/helpdesk platforms.
• Email and live chat customer support.
• Ticket management, workflow coordination, and customer experience best practices.
Benefits:
• Medical insurance.
• 401(k) with company match.
• Paid time off and company holidays.
• Fully remote work opportunity.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
