[Hiring] Customer Service Representative REMOTE USA

­­­­Position: Customer Service Representative

Date posted: 2025-07-25

Industry: Other

Employment type: Full Time

Experience: 1 year                       

Qualification: High School Diploma or GED

Salary: $33,000 to $39,000

Location: United States, REMOTE

Company: Nestlé Health Science

Description:

Hiring Customer Service Representative

United States

About the job

About The Company

Nestlé Health Science is a global leader dedicated to merging nutrition, science, and wellness to foster healthier lives. Our extensive product portfolio features renowned brands such as Garden of Life®, Nature’s Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, and Compleat Organic Blends®. We also possess significant pharmaceutical expertise, developing innovative medicines aimed at preventing, managing, and treating gastrointestinal and metabolic-related diseases. Our mission is to bring our best for better lives by empowering consumers through nutrition and health solutions.

At Nestlé Health Science, we cultivate a culture that values diversity, innovation, and professional growth. We encourage our team members to bring fresh perspectives and bold ideas, fostering an entrepreneurial spirit that drives our success. Our commitment extends to creating a supportive environment that promotes learning, collaboration, and recognition. We offer dynamic career paths, comprehensive development programs, and benefits designed to support physical, financial, and emotional wellbeing. Join us to be part of a forward-thinking organization dedicated to reimagining the future of health and nutrition for patients and consumers worldwide.

About The Role

We are seeking a dedicated and detail-oriented Associate Customer Service Representative to support our passionate consumer base. In this role, you will serve as a primary point of contact for resolving consumer inquiries and issues across multiple communication channels such as emails and phone calls. Your responsibility will be to ensure a consistent and positive customer experience by actively listening, problem-solving, and effectively communicating product knowledge, account information, and policies. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to navigate various technological platforms efficiently.

This position involves managing consumer interactions with professionalism and empathy, ensuring timely escalation of complex issues to senior team members, and maintaining accurate records of consumer interactions. The role requires adaptability, a proactive approach, and a commitment to delivering high-quality service aligned with brand standards. The shift hours are approximately from 11:30 am EST to 8:00 pm EST, offering an opportunity to work in a dynamic environment either remotely or in a hybrid setting depending on geographic location.

Qualifications

• High School Diploma or GED
• Minimum of 1 year of customer service experience or equivalent
• Experience with CRM or ticketing systems preferred
• Proficiency in MS Office Suite and familiarity with phone systems
• SalesForce experience is a plus
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• High-speed internet connection and a dedicated quiet workspace
• Experience in health, nutrition, or supplement industries is advantageous
• Ability to sit or stand for extended periods and operate a headset and keyboard

Responsibilities

• Respond to consumer inquiries and resolve issues via multiple channels including phone and chat
• Manage consumer communication efficiently, ensuring timely and accurate responses
• Escalate complex or unresolved issues to appropriate leads, senior agents, or managers
• Identify the root cause of consumer problems using available resources and communicate solutions clearly
• Navigate multiple technical systems such as CRM, support software, and knowledge bases
• Update consumer accounts accurately, verify information, and adhere to policies and procedures
• Provide detailed product and service information to consumers to enhance their experience
• Support consumer retention efforts through upselling and personalized service
• Stay informed on department updates, policies, and product changes through internal communications
• Maintain high standards of quality and efficiency to ensure a consistent brand voice and customer satisfaction

Benefits

• Performance-based incentives and competitive salary range of $33,000 to $39,000
• Comprehensive healthcare coverage
• 401(k) plan with company match
• Paid time off and holiday benefits
• Opportunities for professional development and career advancement
• Supportive and inclusive work environment
• Remote or hybrid work options based on location

Equal Opportunity

Nestlé is an equal employment opportunity employer. We are committed to creating an inclusive environment where all individuals are treated with respect and dignity. We welcome applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.