Customer Service Coordinator Abu Dhabi UAE
Position: Customer Service Coordinator
Date posted: 2023-01-14
Industry: other
Employment type: Full Time
Experience: 10 year
Qualification: Bachelor’s Degree is required
Salary: AED10000 to 15000
Location: Abu Dhabi, United Arab Emirates
Company: Confidential
Description:
We are looking for Customer Service Coordinator (10 Years’ Experience) (Arabic and English) in Abu Dhabi
- Duration: Long Term
- Location: Abu Dhabi
- Closing Date :ASAP
Assists in the development of Company’s Customer Services & Call Center policy and procedures in line with industry best practices and Company’s scope of works for all Customer Services/ Call Center activities.
Participates in establishing Company processes for recording of customer payment options, complaints resolution, metering, billing, credit & collection and all billing systems related topics.
Requirements:
- Carries out his duties in accordance with specifications and Company policies and regulations.
- Set up all Customers’ accounts (entering customer and account data from source documents within stated time limits)
- Handling customer inquiries, complaints and provide appropriate solutions with time frame limits and follow up to ensure the resolution and closing customer complaints
- Prepare and periodically present a management dashboard for review of customer complaint status
- Follow up with the customer to ensure the invoices paid within the payment terms
- Identify customer needs to achieve satisfaction
- Build sustainable relationship with the customers through interactive communication (tel., email, face to face meeting, etc.)
- Provide accurate, valid, complete information, deals and promotions
- Handle customer complaints and provide appropriate solutions with time frame limits SLAs with support from concerned department.
- Continuous follow up with customers regarding the services experience to improve stakeholder relations, enhance commercial contractual terms.
- Build and maintain high level contacts with customers, including other business and project partners
- Generate Invoices using the applied systems and send them to the customers
- Gather the information related to the outstanding, ageing of debtors and follow ups with customers
- Upload vendor Invoices to the system post verification by concerned sales team
- Bachelor Degree or equivalent.
- 10 years of experience in customer support services; preferably a utility business.
- IT literate, with experience in MS Office applications.
- Fluent in English language with good oral and written communication skills.
- Fluency in Arabic language will be a positive advantage.
