[Hiring] Customer Service Agent REMOTE USA
Position: Customer Service Agent
Date Posted: 6th November 2026
Industry: Manufacturing / Chemicals / Customer Service
Employment Type: Full Time
Experience: 0–2 Years of Experience in Customer Service, Order Management, Administration, or a Related Field
Qualification: High School Diploma or Equivalent Required; Additional Commercial or Business-Related Education Preferred
Salary: $24.00 – $27.00 per hour
Location: United States, REMOTE
Company: H.B. Fuller
Description:
H.B. Fuller, the world’s largest pureplay adhesives company, is seeking a Customer Service Agent to support its customer operations team. This entry-level role is ideal for a customer-focused and detail-oriented professional who can manage customer orders, respond to inquiries, and ensure accurate communication throughout the order fulfillment process.
The successful candidate will serve as a primary contact for assigned customers, coordinate with internal departments, support timely deliveries, and help resolve customer concerns. This position provides an opportunity to develop customer service expertise, business knowledge, and problem-solving skills while working with an experienced team.
Key Responsibilities:
• Manage the complete customer order cycle, including order entry, updates, confirmations, and follow-ups.
• Communicate with customers regarding order status, changes, delays, and delivery-related concerns.
• Monitor customer orders to support on-time, in-full (OTIF) delivery performance.
• Coordinate with Finance, Logistics, Supply Chain, and Sales teams to meet customer requirements.
• Manage material allocations, consignment inventory, and customer portal activities when required.
• Serve as the main point of contact for assigned customers and provide professional support.
• Handle customer inquiries, complaints, disputes, and service-related issues.
• Maintain accurate customer information, order records, and documentation within SAP.
• Process invoice inquiries, customer complaints, and Certificate of Analysis (CoA) requests.
• Identify opportunities to improve customer service processes and operational efficiency.
• Follow company policies, procedures, safety standards, and compliance requirements.
Requirements:
• High school diploma or equivalent required.
• 0–2 years of experience in customer service, order management, administration, or a related field.
• Strong written and verbal English communication skills.
• Proficiency in Microsoft Office applications.
• Ability to learn and effectively use SAP and other business systems.
• Strong customer service mindset with excellent relationship-building skills.
• Ability to manage multiple priorities and meet deadlines.
• Good problem-solving, organizational, and time-management skills.
• Ability to work collaboratively with different departments.
• Strong knowledge of:
• Customer service operations and order management
• Microsoft Office applications and business systems
• SAP administration and customer record management
• Communication, problem-solving, and process improvement
Preferred Skills & Competencies:
• Strong customer focus and commitment to service excellence.
• Excellent communication and interpersonal skills.
• Ability to adapt to changing priorities and business requirements.
• Strong attention to detail and accuracy in daily operations.
• Ability to take ownership of responsibilities and continuously improve processes.
isclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
