[Hiring] Customer Engineer REMOTE USA
Position: Customer Engineer
Date Posted: April 30, 2026
Industry: SaaS / AI Platform / User Research Technology / Enterprise Software
Employment Type: Full Time
Experience: Senior-level (Experience in Enterprise Technical Roles Required)
Qualification: Bachelor’s Degree in Computer Science, Engineering, or Equivalent Practical Experience
Salary: $160,000 – $180,000 USD per year
Location: United States (Remote)
Company: Rally
Description:
Rally is a modern AI-native User Research CRM platform that helps product, design, and research teams connect with users efficiently at scale. The company automates participant recruitment, scheduling, outreach, screening, and incentives, enabling teams to focus more on insights and less on operational work. Trusted by major global companies, Rally is now evolving into an AI-first research platform powered by intelligent agents that manage the entire research lifecycle.
The company is currently hiring its first Customer Engineer to support enterprise customers, lead technical onboarding, and strengthen pre-sales technical engagement. This role sits within the Customer Experience team and works closely with Sales, Engineering, Product, and leadership teams.
Key Responsibilities:
• Own end-to-end technical onboarding and implementation for enterprise customers
• Manage complex integrations including APIs, SSO setup, and custom workflows
• Support email deliverability and system configuration for large-scale deployments
• Act as the primary technical expert within the Customer Experience team
• Handle technical questions related to APIs, architecture, and AI capabilities
• Partner with Sales teams in pre-sales discussions to support deal closures
• Provide technical scoping and solution design for enterprise implementations
• Build internal tools using platforms like Retool, automation tools, and AI systems
• Identify product gaps and provide structured feedback to product and engineering teams
• Help define processes, playbooks, and standards for Customer Engineering function
Requirements:
• Strong experience in Enterprise technical customer-facing roles (Solutions Engineer, Implementation Engineer, or Technical Account Manager)
• Proven ability to independently lead technical discussions with engineers, IT, security, and stakeholders
• Hands-on experience with APIs, integrations, SSO, and system architecture
• Strong understanding of integration workflows and data systems
• Experience building internal tools or automation workflows
• Comfortable working in fast-paced, ambiguous startup environments
• Strong communication and problem-solving skills
• Experience in B2B SaaS or API-first platforms preferred
Nice to Have:
• Experience with CRM tools (Salesforce, HubSpot, Attio, etc.)
• Background in data integration companies (Segment, Fivetran, Census, Hightouch, etc.)
• Familiarity with AI tools like Cursor, Claude, or similar agents
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
