[Hiring] Customer & Digital Experience Specialist REMOTE USA
Position: Customer & Digital Experience Specialist
Date Posted: August 4, 2026
Industry: Electrical Infrastructure | Digital Experience | Manufacturing
Employment Type: Full Time
Experience: 3–5 years in digital experience, sales enablement, CX, website operations, or a similar role
Qualification: Associate or Bachelor’s Degree in Marketing, Digital Experience, Business, Communications, or a related field
Salary: $70,000–$95,000 per year (Estimated)
Location: REMOTE, United States (Eastern or Central Time Zones Preferred)
Company: Legrand
Description:
Legrand is seeking a Customer & Digital Experience Specialist to support its Power Busway team in a remote role. This position focuses on improving customer experiences through digital content management, website operations, workflow improvements, and customer-focused digital solutions.
The successful candidate will work closely with Marketing, Sales, Customer Service, Product Management, IT, and CX/DX teams to improve digital resources, streamline processes, and enhance customer adoption. This role is ideal for someone with experience in digital platforms, content management, customer experience initiatives, and cross-functional collaboration.
Key Responsibilities:
• Support website content management, updates, and ongoing digital improvements
• Coordinate landing page updates, content requests, testing, and routine website maintenance
• Ensure digital content, product information, documentation, FAQs, and sales resources remain accurate and customer-friendly
• Support SEO practices, content organization, metadata management, and search optimization
• Work with cross-functional teams to improve digital tools, workflows, forms, and customer-facing resources
• Assist with automation support, process improvements, approvals, tracking, and reporting initiatives
• Monitor digital tool usage, customer feedback, and adoption trends to identify improvement opportunities
• Support customer experience initiatives by analyzing feedback, surveys, and field insights
• Maintain customer data quality and support improvements in digital platforms and reporting processes
• Provide guidance and support to teams using digital tools and workflows
Requirements:
• 3–5 years of experience in digital experience, CX, website operations, sales enablement, or related fields
• Associate or Bachelor’s Degree in Marketing, Digital Experience, Business, Communications, or a related discipline
• Experience supporting digital platforms, customer-facing assets, workflows, or documentation
• Experience with CRM systems such as Salesforce, collaboration tools such as SharePoint, and digital platforms
• Strong communication and organizational skills with the ability to work across multiple teams
• Detail-oriented approach with excellent content management and problem-solving abilities
• Experience in manufacturing or electrical infrastructure industries is preferred
• Strong knowledge of:
• Website content management, SEO, metadata, and digital content optimization
• Customer experience (CX), digital experience (DX), and workflow improvements
• Content governance, documentation, reporting, and digital platforms
Preferred Skills:
• Understanding of UX/UI principles, usability practices, and design standards
• Experience with HTML, CSS, JavaScript, and web technology troubleshooting
• Ability to analyze website feedback, usage data, and customer insights
• Experience supporting sales, marketing, and digital transformation initiatives
Benefits:
• 401(k) retirement plan with employer match
• Medical, dental, and vision coverage
• Paid time off and holiday pay
• Short-term and long-term disability benefits
• Paid maternity and parental leave
• Bonus opportunities
• Paid volunteer time and employee resource groups
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