[Hiring] Customer Care Representative REMOTE USA
Position: Customer Care Representative (Remote)
Date Posted: 1st November 2026
Industry: Healthcare / Customer Service
Employment Type: Full Time
Experience: 1–2 years of experience in an inbound call center and/or customer service environment
Qualification: High school education or equivalent
Salary: $14.50 – $21.80 per hour
Location: REMOTE (United States)
Company: Conifer Health Solutions
Description:
Conifer Health Solutions is seeking a Customer Care Representative to join its remote customer service team. Applicants must reside in the United States and be able to work scheduled Central Time shifts.
The successful candidate will be responsible for handling inbound customer service calls related to patient accounting inquiries while delivering exceptional customer support. During periods of low inbound call volume, the role may also involve making outbound follow-up calls on outstanding accounts receivable.
This is an excellent opportunity for individuals with strong communication skills, call center experience, and a passion for providing high-quality customer service in the healthcare industry.
Key Responsibilities:
• Answer inbound customer service calls in a professional and service-oriented manner.
• Make outbound follow-up calls on outstanding accounts when required.
• Resolve customer inquiries with a focus on first-call resolution.
• Document all customer interactions accurately using company software.
• Escalate complex issues through established procedures when necessary.
• Participate in one-on-one coaching sessions and team huddles to improve performance.
• Maintain accurate call notes to support seamless customer service.
Requirements:
• High school education or equivalent.
• 1–2 years of experience in an inbound call center or customer service environment.
• Call Center and EPIC experience is preferred.
• Experience or knowledge of hospital patient account billing and third-party reimbursements is an advantage.
• Excellent English communication and customer service skills.
• Strong problem-solving, organizational, and documentation skills.
• Ability to work independently and remain effective in a fast-paced environment.
• Strong knowledge of:
• Customer service and call center operations.
• Patient account billing and insurance reimbursement processes.
• Microsoft-based computer applications and customer service software.
Benefits:
• Medical, dental, vision, disability, and life insurance.
• Paid vacation and sick leave.
• 401(k) with up to 6% employer match.
• 10 paid holidays annually.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
• Employee Assistance Program and employee discount program.
• Additional voluntary insurance benefits.
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