[Hiring] Claims Support / Customer Service Representative REMOTE USA
Position: Claims Support / Customer Service Representative
Date Posted: December 27, 2025
Industry: Healthcare Administration / Insurance / Customer Service
Employment Type: Full Time
Experience: Not Specified
Qualification: Diploma or Bachelor’s Degree holder in Business Administration, Healthcare Administration, or a related field (or relevant experience)
Salary: $30,000 – $33,000 USD
Location: Joplin, MO, United States, REMOTE
Company: Point C
Description:
Point C is a national third-party administrator (TPA) with a strong local market presence, focused on delivering customized self-funded benefit programs. The organization goes beyond traditional benefit solutions by offering innovative approaches to cost containment, including payment integrity, pharmacy benefits, and care management. Point C operates with a mission-driven mindset, combining innovation, partnership, and service excellence to support clients and members effectively.
We are currently seeking a Claims Support / Customer Service Representative to support daily claims operations while delivering exceptional service to members, clients, and internal teams. This role is ideal for individuals who are highly organized, detail-oriented, and comfortable working in a fast-paced, collaborative environment.
Primary Responsibilities:
- Act as the first point of contact by answering incoming calls and addressing claims-related questions
- Deliver professional and empathetic customer service via phone, email, and written communication
- Assist with claims operations, including repricing health claims and preparing related documentation
- Create, distribute, and maintain accurate records within internal databases and systems
- Manage incoming and outgoing correspondence such as mail, faxes, and electronic files
- Organize, file, and maintain confidential claims and office documents in digital and physical formats
- Ensure secure handling of sensitive and encrypted information in compliance with company policies
- Provide general administrative support to ensure smooth daily office and claims operations
Qualifications & Skills:
- Strong verbal and written communication skills with the ability to listen actively and explain information clearly
- Excellent organizational and time-management abilities with strong attention to detail
- Proven customer service skills with a professional and positive approach
- Proficiency in basic computer applications including email, spreadsheets, word processing, and databases
- Ability to work independently while also collaborating effectively within a team environment
Compensation & Benefits:
- Compensation based on experience and qualifications, with potential eligibility for bonuses or merit increases
- Comprehensive medical, dental, vision, and life insurance plans
- 401(k) retirement plan with employer matching
- Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
- Paid time off (PTO), disability leave, and Employee Assistance Program (EAP)
Point C is an equal opportunity employer committed to diversity, inclusion, and a respectful workplace where all individuals are valued.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
