[Hiring] Accounting Support Specialist REMOTE USA
Position: Accounting Support Specialist
Date Posted: October 31, 2025
Industry: Accounting / Financial Technology
Employment Type: Full Time
Experience: 1+ years in a customer-facing or legal professional role
Qualification: Bachelor’s degree preferred in Accounting, Finance, or related field
Location: Austin, Texas, United States, REMOTE
Company: 8am
Description:
8am is seeking an Accounting Support Specialist to provide high-quality assistance to its growing customer base. The ideal candidate will have experience in accounting, legal billing, or bookkeeping, and strong communication skills to engage with clients and internal teams. This role requires a proactive professional who can support customers through inbound and outbound communication, identify business solutions, and enhance product knowledge and satisfaction.
About the Role:
You’ll engage with attorneys and legal staff to resolve issues, guide customers through accounting features, and ensure they have the best possible experience using 8am’s technology solutions. Collaboration across departments — including Onboarding, Sales, Product, and Marketing — will be essential to success.
Key Responsibilities:
- Provide day-to-day support to MyCase Accounting users via phone, email, and chat.
- Assist new customers with onboarding, data migration, and system setup.
- Collect and analyze feedback to improve product functionality and user experience.
- Resolve technical and product-related issues efficiently and professionally.
- Maintain open communication on support requests and follow up promptly.
- Act as a brand ambassador in all interactions with clients.
- Collaborate with internal teams to deliver customer insights that drive improvements.
- Participate in projects that enhance customer support systems and workflows.
Qualifications and Skills:
- At least one year of experience in customer support, legal services, or business development.
- Knowledge of accounting or legal billing practices.
- Strong communication and relationship-building abilities.
- Problem-solving skills with a proactive and adaptable mindset.
- Familiarity with SaaS products is highly preferred.
- Based in Austin, Texas (preferred).
Why Join 8am:
8am offers an empowering workplace culture built on continuous learning, collaboration, and well-being. Employees enjoy:
- Comprehensive health insurance, including 100% company-paid HDHP plans.
- 401(k) matching and competitive annual bonuses.
- Flexible time off, paid holidays, and parental leave.
- Wellness programs, including mental health support and nutrition coaching.
- Learning and development opportunities through 8am.edu and professional programs.
- Volunteer time off and charitable contribution matching.
Diversity, Equity & Inclusion:
8am values diversity in all forms and strives to create a workplace where everyone feels respected and supported. The company promotes inclusion through transparency, education, and equal access to opportunities.
Security Advisory:
All communication from 8am’s recruitment team will be through official 8am email domains. The company will never request sensitive personal data during the hiring process.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
