Head of Warranty Aftersales Operation Dubai UAE
Position: Head of Warranty Aftersales Operation
Date posted: 2021-06-27
Industry: Ecommerce
Employment type: Full Time
Experience: 5 to 10 year
Qualification: Bachelor’/Master’s Degree Holder
Salary: AED 10000 to 30000
Location: Dubai, United Arab Emirates
Company: Noon
Description:
Noon.com is hiring for Head of Warranty Aftersales Operation, in UAE. With the responsibility for optimizing our Aftersales operations, this is a hugely exciting time to be joining the Noon business.
The senior manager is responsible for running warranty and installation operations in UAE. This person will overview end-to-end supply chain operations as well as call center operations. This person will own PnL and is responsible for creating a strategy to improve customer experience in Aftersales operations.
Provide innovation in developing long-term strategies to ensure that the Noon Aftersales operating model is flexible and agile to meet future customer demands.
Responsible for setting operational goals and metrics across all regions, whilst working with the senior leadership team, to regularly review performance levels to continuously improve strategies to make both long-term and tactical business decisions.
Manage and drive the manpower demand plans, schedules, quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan
Implement change and/or develop new processes as required to provide the ability to better service Noon customers, reducing cost whilst looking to serve and improve contribution
You are eligible if you are
Goal-driven, target orientated, with the ability to step back and look at the bigger picture, you will also be able to manage ambiguity with your sleeves rolled up, and thrive in a truly innovative and complex business environment.
- Proven strong track record of team leadership within a large scale rapid and process-driven environment must have end to end process management experience
- Proven ability to problem-solve with strong analytical skills
- Excellent communication skills (English and Arabic written and verbally)
- High dependability – be there to manage department – and able to use initiative
- Flexibility to manage a business that can operate 24/7 (including holidays)
- Demonstrate the ability to manage, motivate, and influence work behaviors through exceptional people skills and leadership.
