Global IT Service Desk Abu Dhabi UAE

Position: Global IT Service Desk

Date posted: 2023-02-18

Industry: IT

Employment type: Full Time

Experience: 4 years

Qualification: Bachelor’s Degree holder

Salary: AED 10000 to 20000

Location: Abu Dhabi, United Arab Emirates

Company: Confidential

Description:

Hiring for Global IT Service Desk

Work Location : Abu Dhabi

Experience: 4+ Years

Job description:

  • At least 24 months of telephone based I/S Help Desk or Service Desk experience within a large call center environment.
  • Able to demonstrate strong verbal customer service skills including their ability articulate words and talk to customers on both a personal as well as technical level.
  • Able to demonstrate their writing skills which will include their ability to take detailed notes, proper spelling, punctuation, grammar, etc.
  • Ability to understand and follow technical documentation
  • Use of remote Control/Remote Desktop applications such as Remote Assistance, TeamViewer, PCAnywhere, Go2MyPC, etc.
  • Using a call tracking or IT service management System.
  • Ability to maintain focus and handle multiple tasks or conversations at the same time
  • Tracking customer calls and recording detailed and accurate information in Service Desk issue tracking system in a timely manner.
  • Monitoring tickets entered into the Service Desk issue tracking system; following up with referral technician and contacting user after resolution for quality control purposes.
  • Able to fix the systems – Mac book, IPhone, Androids, PC Desktops
  • Able to diagnose the systems. And to fix it.

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