29 Jun 2022

Desktop Support Engineer Abu Dhabi UAE

Posted in Information Technology Jobs By agentqq On June 29, 2022

Position: Desktop Support Engineer

Date posted: 2022-06-29

Industry: Other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree is required

Salary: AED 12000

Location: Abu Dhabi, United Arab Emirates

Company: Confidential

Description:

Looking for Desktop Support Engineer (Arab nationals) for Government Entity in Abu Dhabi.

Position title: Desktop Support Engineer (IT Support Engineer)

No. of position: 1

Benefits: visa, health insurance, air tickets for employee and dependents, End of service benefit, annual leave salary.
Work location: Abu Dhabi
Must have Engineering degree.
Experience level: minimum 5 years’ experience, preferably with Govt. entities.

Description:

Level 1 Network Support
Configure all Users Desktops to enable Network Sign on and Login into Domain and Map network resources. Change and upgrade Network Interface Cards as and when required by CLIENT
Reporting of all types’ quires, Problems, tracking, resolution, analysis, and training recommendations will be handed over to the IT department on Monthly basis
Assist in achieving high availability of all desktops systems at CLIENT
Simplify the handling of the maintenance process
Obtain and make available high quality reporting system
To provide Technical Resources for support requirements at CLIENT
To enhance response times for all internal support problems and provide a centralized Help Desk environment to assist computer users
To minimize downtime for all support related issues
To create a centralized repository of problems and user feedback
To audit pre-failure warranties, network issues, spares availability, etc.… and report the same to management
To schedule and execute installations, hardware and standard software upgrades, license maintenance and upgrade request, software version maintenance, software deployment, back-up services, audit, reviews
CLIENT’s customized software support
Re-allocation & Configuration of computers and peripherals, Desktop , Printers, Scanners
Installation of the client side of applications & software
Antivirus software updates
Coordination with the approved vendors for maintenance
Helpdesk service: identification, isolation, tracking, reporting and resolution of end user hardware and software problems.
Desktop moves, adds, changes.
Desktop Operating System Support.
Desktop Application Software Support.