[Hiring] Customer Support Specialist REMOTE
Position: Customer Support Specialist
Date posted: 2024-11-20
Industry: Moving & Storage
Employment type: Full Time
Experience: 0 to 5 year
Qualification: Bachelor’s Degree holder
Salary: $55K/yr – $60K/yr
Location: United States, REMOTE
Company: Herlihy Moving & Storage Inc
Description:
Hiring Customer Support Specialist (Remote)
Company Description
Herlihy Moving & Storage, Inc. is a reputable company known for its commitment to providing exceptional moving and storage services. We pride ourselves on our dedication to customer satisfaction and our ability to adapt to the evolving needs of our clients.
Job Location
Job Description
We are seeking a dedicated and empathetic individual to join our team as a Customer Support Specialist. In this role, you will be responsible for delivering exceptional customer service and support to our clients, ensuring their needs are met with efficiency and professionalism. This is an excellent opportunity for individuals looking to start or advance their career in a dynamic and supportive environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to ensure customer satisfaction and resolve any issues.
- Provide feedback on the efficiency of the customer service process.
Required Skills
- Strong communication and interpersonal skills.
- Ability to handle challenging situations with patience and professionalism.
- Proficiency in customer support software and tools.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
Our Benefits Includes
- A comprehensive new hire training program designed to help set you up for success
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
- Paid On-The-Job Training & Professional Development Programs
- Multiple coverage levels for Medical, Dental, & Vision
- Group Health & Wellness Program, plus special savings on retail items, travel, entertainment
- Traditional 401(k) and Roth 401(k) with Company match
- Flexible Spending Accounts
- Basic and AD&D Life Insurance
- Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
- Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment)
- Diverse Culture and Inclusive Environment
Additional Information
This remote position offers the flexibility to work from anywhere within the United States, ideal for individuals seeking a work-life balance in a supportive and rewarding environment. We welcome applicants with varying levels of experience, from entry-level to those with up to five years of experience in similar roles.
