Customer Service Representative Dubai UAE

Position: Customer Service Representative

Date posted: 2023-08-23

Industry: Travel & Tourism

Employment type: Full Time

Experience: 1 to 2 year

Qualification: Bachelor’s Degree is required

Salary: AED 3000 to 4000

Location: Dubai, United Arab Emirates

Company: Devotion Travel & Tourism

Description:

Hiring Customer Service Representative – Devotion Travel & Tourism

Job Type: Full-time Location: [Dubai (Business Bay)]

Salary 3000 – 4000 AED

UAE experience required atleast 1-2 year

Job Summary: As a Customer Service Representative in the Travel & Tourism industry, you will be the first point of contact for travellers seeking assistance, information, and support. Your role is crucial in ensuring positive travel experiences by addressing inquiries, resolving issues, and providing expert guidance. You will collaborate with various stakeholders to ensure seamless travel arrangements and uphold the reputation of our company as a trusted travel partner.

Key Responsibilities:

• Serve as the primary point of contact for travelers, assisting with inquiries, bookings, changes, and other travel-related needs via phone, email, and chat.
• Provide accurate and up-to-date information about travel destinations, flight schedules, accommodations, transportation options, and tour packages.
• Assist customers in making reservations, issuing tickets, processing payments, and confirming bookings.
• Listen to customer concerns, identify issues, and work towards swift and satisfactory resolutions.
• Collaborate with airlines, hotels, transportation providers, and other partners to coordinate travel arrangements and ensure a smooth experience for customers.
• Stay informed about travel regulations, entry requirements, and visa information for various destinations.
• Handle customer feedback, suggestions, and complaints professionally, aiming to improve service quality and customer satisfaction.
• Maintain detailed and accurate records of customer interactions and transactions in the customer relationship management (CRM) system.
• Upsell and cross-sell travel products, upgrades, and additional services to enhance customers’ travel experiences.
• Assist in managing and resolving post-travel issues, including lost baggage, flight cancellations, and itinerary changes.
• Keep up-to-date with industry trends, market developments, and competitors to provide relevant information to customers.
• Participate in ongoing training to enhance product knowledge, customer service skills, and problem-solving abilities.
• Adhere to company policies, procedures, and ethical standards in all customer interactions.
• Contribute to team initiatives and projects aimed at improving overall customer satisfaction and service delivery.

Qualifications and Skills:

• High school diploma or equivalent; bachelor’s degree in Travel & Tourism, Hospitality, or a related field is a plus.
• Proven customer service experience, preferably in the travel and tourism industry.
• Excellent communication skills, both written and verbal, with a customer-focused approach.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Proficiency in using reservation systems, customer management software, and Microsoft Office Suite.