Customer Service Representative Dubai UAE

Position: Customer Service Representative

Date posted: 2022-11-16

Industry: other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: First Flight Couriers L.L.C 

Description:

First Flight Couriers (Middle East) L.L.C is looking for a Customer Service Representative at our Dubai office.

Department: Customer Service

Location: Dubai

Requirements:

• Answer and greet all customers on call, understand the purpose of each call and forward it to the concerned personnel immediately and record the information in the system if required.
• Records details of inquiries, comments and complaints and escalate to the Reporting personnel if required.
• Manage large amount of inbound and outbound calls in a timely manner.
• Identify customer questions, complaints, concerns, and overall needs and propose the best solution that meets customers’ needs.
• Handle Customer queries through different channels i.e. Emails, Chat, Phone Calls, etc. and ensure to facilitate them in best possible manner.
• Generate and follow up the leads for sales team by screening callers and identifying potential sales opportunities.
• Excellent online etiquette and excellent verbal, written, and interpersonal skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.

Send your CV with the subject line “CSR”