Customer Service Operations Dubai UAE

Position: Customer Service Operations

Date posted: 2023-02-17

Industry: IT Distributor

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring for Customer Service Operations from IT Distributor to be based in Dubai.

Job Description:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Experience in CRM, Order planning, SOP, RMA Processing, Inventory control.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Knowledge of local customs documentations ( Emirsal, TRA, Chamber of commerce)