Customer Service Executive Dubai UAE

Position: Customer Service Executive

Date posted: 2022-01-06

Industry: Marine / Shipping

Employment type: Full Time

Experience: 2 to 3 year

Qualification: Bachelor’s Degree Holder

Salary: AED 5000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Customer Service Executive – Maritime

Job Location: Dubai

Salary: AED 5000

Industry – Marine / Shipping

Job Responsibilities:

• Prepare daily booking sheet for customer service dept. and submit to management.
• Maintain up to date customer calls list, call list basis last 1 year load data
• Call all customers as per customer call list (Daily Call)
• Prepare and keep last 8 voyages and 6 months averages for daily ref
• Keep record of tender customers, corporate, floating customers for follow-up
• Prepare up to date vessel positions and schedule update
• Distribute vessel schedule to customers
• Prepare booking CBF in the system for designated vessels
• CBF circulation to start 6 days prior ETA 6-5-4-3-2-1 basis (TRADE/OPS/PRICING)
• Familiarize MLO codes and ensure booking entered using right MLO code
• Check JV CBF and check JV partner loading after each sailing
• Space v/s actual booking to be readily available for SALES verification
• OOG/IMCO or any other special equipment acceptance to be done after completing the procedures and with OPS approval
• Space Vs Load utilization report to be maintained (understand the vessel utilizations)
• Market updates, information to be updated sales team
• Customer Service to identify lost business and to push pricing to regain lost business
• Monitor drop in transshipment volumes and secure lost volumes by addressing messages to branch offices, agents and customers. 

Experience Skills & Competencies:

• Bachelor’s / Master’s Degree
• 2 -3 years of relevant experience in customer service with Marine/shipping industry.
• Must have good MS office skills