Customer Service and Operation Specialist Dubai UAE

Position: Customer Service and Operation Specialist

Date posted: 2021-12-19

Industry: Logistics

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: OOCL Logistics

Description:

We are looking for talented individuals to join our team in Dubai, UAE.

Customer Service and Operation Specialist

OOCL Logistics (Asia Pacific) Limited – Dubai Branch

Responsibilities:

• Handle multiple sea and air shipments end to end at the same time
• Interact with our customers in arranging their shipments, exceeding customer service expectations.
• Provides spot quotations and closes contracts
• Ability to handle both LCL and FCL shipments and hazardous.
• Submit shipping instructions timely and accurately
• Arranging for DO and B/L collection
• Arranging Customs clearance – BOE – and documentation.
• Ensure documents are timely sent to customer for customs purposes.
• Understand all shipping incoterms for freight shipments
• Coordinates all warehousing and logistics activities with logistics team to meet customers project deadlines and targets
• Ensures technology is properly and fully utilized to achieve the full benefit to the customer and the company.
• Ensure timely movement and delivery of freight to customers.
• Ensure accurate and timely data entry into our operating system.
• Complete job costing and billing.
• Provides support to the sales team for customer development and maintenance
• Applies knowledge of Freight Forwarding and freight structure and operations to resolve problems, make decisions and achieve business objectives
• Track and trace shipments and provide customers with daily or weekly tracking report as required.
• Ensure accurate and timely client invoicing.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Contribute to maintain strong relationships with suppliers (airlines, shipping lines, trucking companies, and others)
• Ensure all customers’ standard operating procedures are followed and updated.
• Meet KPI standards, as per the company procedures