Customer Satisfaction Officer Abu Dhabi UAE

Position: Customer Satisfaction Officer

Date posted: 2022-10-23

Industry: Utility/ Government

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 15000 to 20000

Location: Abu Dhabi, United Arab Emirates

Company: Confidential

Description:

Urgent requirement

Customer Satisfaction Officer

Role Objective

Tracking and follow up on complaints raised by customers and coordinate with all relevant parties in order to provide positive feedback to the customer and resolving their complaints in a timely manner.

Key Responsibilities/Accountabilities

• Execute all assigned tasks and to ensure that these are executed efficiently, accurately and in a timely manner.
• Report on the overall performance and work progress of tasks assigned
• Customer related:
• Execute all customer facing transactions in line with Company customer strategy resulting in higher satisfaction and timely delivery of services
• Address customer needs, problems and requests in a timely manner
• Ensure the delivery of a world-class customer experience
• Support the customer focused culture minimizing disruption to impacted customers ensuring customers are kept informed
• Operational Excellence related:
• Provide effective suggestions and solutions to solve customer problems, and identifies solutions where possible with cooperation with the Section Manager.
• Review and analyses customer suggestions on regard of business process and ensure possible implement it, and report it high management.
• Answer customers’ phone calls and provide assistance if needed and direct the customer to the concerned sections.
• Follow and ensure that complains are updated in a timely manner on the progress of their Complains, and the decision or action has been taken.
• Coordinate with the Corporate Communication & Legal offices for details of publications and articles containing complains to ensure responses to the same.
• Ensure communication and coordination with other departments in order to follow up on customer feedback and complaints.
• Ensure that the Complaint Handling Procedures and objectives are well established within the ADDC with full support and assistance of the department.
• Implement the company IMS policy, objectives and programs.
• Cooperate with other colleagues whenever needed and assure that all colleagues are informed to ensure better outcome of solving complains.

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