[Hiring] Customer Care Quality Lead Dubai UAE

Position: Customer Care Quality Lead

Date posted: 2024-03-26

Industry: other

Employment type: Full Time

Experience: 2 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Home Centre Landmark Group

Description:

Hiring Customer Care Quality Lead (Arabic Speaking)

Work Location – Marina, Dubai, UAE

Contract: Permanent Contract

Requirement:

• Previous experience in a call center environment as a Quality Lead for a minimum of two years, with a focus on quality assurance and monitoring.
• Knowledge of quality assurance processes, metrics, and best practices in customer service.
• Strong communication skills are required to provide feedback, coaching, and training to call center agents and management.
• Experience with quality monitoring tools and systems to evaluate call quality and adherence to standards.
• Work effectively with call center teams, supervisors, and managers to implement quality initiatives and drive performance.
• Develop and deliver training programs to enhance agent skills and improve overall quality performance.
• Maintain a customer-centric approach, ensuring that quality efforts align with enhancing customer satisfaction and loyalty.
• Proficient in using Excel and PowerPoint.

With the Subject “Customer Care Quality Lead