18 Sep 2020
Customer Care Executive Dubai UAE
Position: Customer Care Executive
Date posted: 2020-09-18
Industry: Real Estate
Employment type: Full Time
Experience: 1 to 2 year
Qualification: Bachelor’s Degree Holder
Salary: AED 4000 to 7000
Location: Dubai, United Arab Emirates
Company: Property Finder
Description:
Customer Care Executive
About the Job
- Assist clients over the phone and respond to the support tickets promptly within the service level agreed time and in a professional manner
- Answer the support phone within 2 rings with correct PF greeting
- When transferring the call, brief your colleagues about the caller’s request before transferring
- Conduct onboarding calls of new clients and re-engagement calls of clients due for renewal
- Listen, ask clarifying questions, identify the customer inquiries, and answer them promptly
- For non-technical issues, determine a solution and carry it out promptly with the customer
- For technical issues, diagnose the problem the customer is facing and escalate to the technical team in UAE
- Communicate clearly with the client on time frames & solutions, and being careful not to over-promise
- Assist with internal processes and share insights and solutions among the team
Job Requirements
- Excellent communication skills
- Very good English and computer skills
- 1-2 years of experience dealing with customers
- Maximum age 25 years
- Females only
While mentioning the job title in the subject line.