Contact Centre Business Analyst Dubai UAE
Position: Contact Centre Business Analyst
Date posted: 2022-02-18
Industry: other
Employment type: Full Time
Experience: 3 to 5 year
Qualification: Bachelor’s Degree holder
Salary: AED 5000 to 10000
Location: Dubai, United Arab Emirates
Company: WAYS Infotech LLC
Description:
Hiring Contact Centre Business Analyst
Customer Contact Center Business Analyst will play a key role in call center technology initiatives and projects with an emphasis on the telephony systems to improve customer experience and increase agent productivity.
Build business knowledge and act as the key business lead for future enhancements and integration efforts surrounding the Customer Service telephony, core call center technology, performance tools and integrated desktop applications.
Proficiency in the Contact Centre domains with sufficient knowledge to interact, solicit requirements, and advise senior-level business users. Work closely with business users and project team members on solutioning/project initiation, implementation and post-implementation support.
Perform Business Analysis and lead the requirements gathering with business users. Propose alternate solutions to meet or improve the desired objectives based on best practices and industry solutions and influence the desired outcomes
Verify that the user requirements are achievable and support business users during UAT and post-implementation phases.
Collaborate with IT teams to resolve issues. Work with Solution Architects, Systems Analysts, and Developers to produce high quality deliverables.
QA testing experience
