Client Administrator Dubai UAE

Position: Client Administrator

Date posted: 2023-02-17

Industry: other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: THA Staffing

Description:

THA Staffing is seeking a Client Administrator to join our team.

Candidates available to start working immediately and currently in Dubai are preferred.

Duties and responsibilities:

• Provide high-level customer services to THA Event Experts clients.
• Create plans to address clients’ business needs working with the Account Management and Sales teams.
• Act as point of contact for complaints and escalate issues as appropriate.
• Build relations with key employees among clients.
• Answer customer queries in a timely manner.
• Create and communicate with the clients for contracts, T&Cs and ensure both the company and clients adhere to contract terms.
• Create and review Client Agreements for candidates.
• Ensure THA Staffing’s identity is maintained throughout all customer interactions.
• Maintain and update client records.
• Schedule regular meetings with customers to ensure they are satisfied.
• Liaise with the client to ensure smooth on-boarding of employees.
• Provide administrative support to the account management and sales teams where required.
• Help sales team up-sell or cross-sell services.
• Study competition to find new ways to retain customers.
• Study LinkedIn to find new opportunities/business leads and pass information on to the Account Management and Sales teams.
• Ensure all sales/deals are logged and update on the CRM.

Requirement and skills

• Previous experience using CRM.
• Highly skills in using Microsoft package.
• Excellent customer service skills.
• Exceptional written and verbal communication.
• Ability to work independently.
• Strong teamwork, time management, and project management skills.
• Demonstrated initiative.
• Ability to think creatively and problem solve when faced with new challenges.
• Ability to work independently, multi-task, and deliver quality work in an efficient manner.

With the subject line ‘Client Administrator’