[Hiring] Video Support Agent REMOTE USA
Position: Video Support Agent
Date posted: 2025-03-28
Industry: other
Employment type: Full Time
Experience: 3 years
Qualification: Bachelor’s Degree holder
Salary: $17 – $20 hourly
Location: United States, REMOTE
Company: Insite Managed Solutions
Description:
Remote Video Support Agent
United States ·
About the job
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Want to help man’s best friend? Join us in our journey to revolutionize their world!
Full-Time, Remote, Training begins Monday, April 21st!
Why Halo Collar you ask? If you love your furry friends like we do, Halo Collar is leading the pack in innovation by consistently improving their safety. Earn $17 – $20 hourly based on experience with full benefits while making a real impact!
Halo Collar helps customers create a safe and open environment for their four-legged friends with world-class offerings
Customer feedback and innovation is at the heart of everything we do, ensuring our products continue to evolve and exceed expectations
As a Video Agent, you will work directly with customers through the Zendesk platform, providing virtual technical support and email support for Halo Collar products and applications. You’ll become an expert in the device, application, and services that make Halo Collar an industry leader.
Beyond resolving customer inquiries, you’ll play a key role in gathering valuable customer feedback that helps drive product improvements. Your ability to ask the right questions and encourage customer insights will directly contribute to our innovation and success. As part of this initiative, bonus opportunities will be structured around successfully collecting meaningful customer feedback.
How you can take Ownership of this role:
- Provide white-glove, expert assistance to guide customers who need help understanding the product, ensuring they have a seamless and positive experience
- Encourage customers to share their feedback, actively listening to their experiences and documenting key insights to help improve our products and services
- Patiently and positively navigate customers who may not be comfortable setting up and using a feature-rich, interactive app
- Multitask in a high-volume environment, balancing tickets and live interactions efficiently
- Build strong relationships with customers and colleagues while effectively prioritizing tasks
What you will bring to the table:
- Availability to work Monday – Friday 8:30 am – 7:30 pm EST, Saturday and Sunday 9:30 am – 6:30 pm EST
- Superior customer service phone skills- Fearless when it comes to taking call with customers who have lost their way in understanding the product and guiding them to a resolution
- Expertise navigating Google Chrome
- 3+ years of customer service experience, preferably in a role that required active listening, collecting customer insights and technical support
- Home internet with at least 25 Mbps down, 5 Mbps up (must not be a cellular connection—T-Mobile Home Internet is NOT adequate)
- Ability to make independent decisions while consulting experts as needed
- A customer-first mindset, with a passion for identifying solutions that meet customer needs
- Previous experience in sales or a goal-driven environment with a proven track record of meeting or exceeding performance targets
- What you may bring to the table:
- A furry friend to help test and promote the continued growth of our products
Experience using Halo Collar products
