Training and Quality Manager Dubai UAE

Position: Training and Quality Manager

Date posted: 2022-03-17

Industry: other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Dubai International Hotel

Description:

Training and Quality Manager

Job description:

• Manage the Training policies and procedures
• Devise a systematic Training Needs Analysis Scheme.
• Develop and conduct training programs, both technical and behavioral, in accordance with the Hotel’s requirements.
• Coordinate with the Department Heads in formulating the Departmental Training Plans.
• Prepare training materials and oversee the housekeeping details of the training sessions.
• Devise a cross-training program to encourage staff to gain knowledge on the other areas of the Hotel.
• Audit the training sessions conducted by the Department Head and provide them with feedback.
• Ensure that all training programs conducted are entered into the Training System and that training records are updated accordingly.
• Conduct Induction Programs and ensure that new staff are made familiar with the rules, regulation and important locations in the Hotel and the Staff Accommodation.
• Ensure that the Staff Handbook is up to date at all times.
• Monitor all operations that affect quality
• Supervise and guide QAD Team.
• Assure the reliability and consistency of production by checking processes and final output
• Facilitate proactive solutions by collecting and analyzing quality data
• Review current standards and policies
• Keep records of quality reports, statistical reviews and relevant documentation
• Ensure all legal standards are met
• Communicate with external quality assurance officers during on-site inspections
• Regularly conduct departmental visits to work in partnership with HODs and address quality matters to assist with the effective implementation of process improvement.
• Responsible for HACCP & ISO 9001 Implementation, Timely Recertification, surveillance audit and close out non-conformances ensuring the HACCP & ISO certificate is always valid.
• To have a full working knowledge of all hygiene and occupational health & safety regulations in the UAE, according to Dubai Municipality standards.
• To possess the HACCP certification and other certifications required by the Municipality or by the Management.
• To assist in developing departmental trainers, assign training responsibilities and meet with Departmental Trainers monthly.