Trainer / Quality Analyst Abu Dhabi UAE

Position: Trainer / Quality Analyst

Date posted: 2022-06-02

Industry: other

Employment type: Full Time

Experience: minimum 6 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Abu Dhabi, United Arab Emirates

Company: Confidential

Description:      

Hiring Trainer / Quality Analyst -Call Center

• Experience: Minimum 6 Years in BPO
• Language: Arabic and English is must
• Salary: Can be discussed
• Strong command on English is mandatory

Responsibilities:

• Assist in the development or implementation of call quality programs
• Review call center email replies
• Share performance data drawn from quality monitoring and review with team to identify potential training needs
• Provide clearly written feedback to management for group and individual coaching regarding compliance audits and performance coaching
• Participate in client and consumer listening initiatives to discover consumer requirements and expectations
• Manage and organize call sessions for call center employees
• Provide feedback to the team leader and supervisors in the call center
• Excellent oral and written communication skills along with the ability to both coach associates present to leadership
• Presentation skills
• Previous call quality monitoring experience or coaching / mentoring experience preferred