[Hiring] Technical Writer REMOTE

­­­Position: Technical Writer

Date posted: 2024-11-24

Industry: Other

Employment type: Full Time

Experience: 2 year                       

Qualification: Bachelor’s Degree holder

Location: Tempe, AZ, United States, REMOTE

Company: Global Payments Inc

Description:

Hiring Technical Writer – Remote

About the job

Description

Summary of This Role

Responsible for writing technical copy for various operation and maintenance manuals and technical publications. Prepares outline of contents and written text. Coordinates layout and organization of manuals and other documents. Interprets necessary data, drawings, and specifications through research and liaison with technical staff. Requires working knowledge of organization product line(s), customer requirements, purpose and structure of document, and user’s level of understanding.

This is a full-time, non-exempt role, which can be Remote, Hybrid, or In-office depending upon candidate selection and preference.

What Part Will You Play?

• Research and interview business and technical subject matter experts (SMEs) to generate original product and solution-based technical content for our clients.
• Collaborate with development team to create and streamline functionality and develop user-friendly educational content and reference material to illustrate how clients will benefit from the enhancement or solution.
• May test and validate entry-level products and services from the user’s perspective by accessing the online test application during the planning phase. Work through scenarios to anticipate what problems a typical user would face and determine what is applicable when developing procedures and solutions.
• Create, assimilate, and convey business and technical material and basic concepts in a concise, effective manner and easily understood formats including tables, graphics, scenarios, bulleted lists, videos or animated graphics.
• Present draft business and technical material to users, gather input and suggestions for improvement. Research gaps with SMEs, and provide detailed business, technical and creative edit and solutions for final content.
• Provide persuasion through consultative-focused writing and interaction with users to explain how best practices and new enhancements will benefit them.
• Assist with the customization of entry-level interactive training content from source material including adding scenarios, assessments and workflows.
• Manage entry-level multiple projects, resources and timelines. Report on the status of assignments.

What Are We Looking for in This Role?

Minimum Qualifications

• High school diploma or equivalent
• Typically no relevant experience required

Preferred Qualifications

• Bachelor’s Degree
• Technical Communications, Business, Liberal Arts or other related field.
• Typically minimum 2 years’ relevant experience with writing and communications.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge – Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity – Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision – Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
• Written Communication – Write clearly and succinctly in a variety of communication settings and styles. Can get message across with desired effect.
• Computer Skills – Perform standard, office computer tasks and use common software packages, including Microsoft Office and desktop publishing tool.
• Project Management – Plan, organize, and manage multiple projects, resources and timelines simultaneously.