Technical Support Engineer Sharjah UAE

Position: Technical Support Engineer

Date posted: 2022-03-28

Industry: IT

Employment type: Full Time

Experience: minimum 2 year

Qualification: Bachelor’s Degree is required

Salary: AED 5000 to 10000

Location: Sharjah, United Arab Emirates

Company: Confidential

Description:

IT Support Job:

• Retail Technical Support Engineer
• 3-6 Month contact
• Experience Level: Min 2+ years’ experience as IT support or Bachelor of Science in Computer Engineer or Computer Science or other IT related field

Language requirements: English is required

Responsibilities:

• Providing onsite and remote support for Retail IT Operations
• Serve as the first contact with customers who need technical assistance via the phone or email
• Perform troubleshooting using different diagnostic techniques
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues
• Provide quick resolution and excellent customer service
• Redirect unresolved issues to the next level of support personnel
• Provide needed information on IT products or services
• Keep record of problems and their resolution
• Follow-up with customers
• Provide feedback on processes and make recommendations on areas to improve
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting