Technical Support Engineer Dubai UAE

Position: Technical Support Engineer

Date posted: 2023-10-07

Industry: IT

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: VAM Systems

Description:

VAM Systems is a Business Consulting, IT Solutions and Services company.

VAM Systems is currently looking for Technical Support Engineer for our UAE operations with the following skillsets & terms and conditions:

• Bachelor’s degree in computer science, Management of Information Systems, or equivalent work experience.
• Talented and enthusiastic individual to join the Service Desk Team should have certifications such ITIL, Microsoft are added value.
• Provide Network and Telecommunication services for both internal and external customers in effective, efficient and timely manner in order to deliver the agreed service levels.
• Provide, maintain and monitor organization’s desktop computing environment for both internal and external customers in effective, efficient and timely manner to ensure smooth desktop services.
• Efficiently and effectively resolve complaints, service requests, Problems and changes in a timely manner in order to meet the agreed service levels with both internal and external customers.
• Accurately communicate with both internal and external customers in a timely manner in order to keep them up to data with the required information.
• Stay up to date with the latest trends and technologies and undertake regular research and development in order to give innovative solutions to business’ technology needs when they are required.
• Maintain the printing environment in a cost effective way taking into consideration green initiatives to ensure that printers are managed in efficient way.
• Assist IT Applications and Infrastructure teams when required in an effective way in order to help in solving technical issues within minimal timeframe.
• Comply with the IT Policy to ensure all activities are as per the standards.
• Provide regular and accurate reports to the direct supervisor and/or manager as required in order to provide relevant and necessary data for further strategic decisions and to take corrective actions to meet the agreed service levels.
• Terms and conditions
• Joining time frame: (15 – 30 days)
• The selected candidates shall join VAM Systems – UAE and shall be deputed to one of the Organizations in UAE.