14 Apr 2024
[Hiring] Technical Support Coordinator Dubai UAE
Position: Technical Support Coordinator
Date posted: 2024-04-14
Industry: other
Employment type: Full Time
Experience: 2 years
Qualification: Bachelor’s Degree holder
Salary: AED 5000 to 10000
Location: Dubai, United Arab Emirates
Company: Confidential
Description:
Technical Support Coordinator with minimum 2 years of UAE experience in site coordination/allocation work. But the candidate should be available here in UAE & should have good communication skills in English
Job description:
- Respond to technical support requests from clients through email, phone and chat
- Prioritize and manage technical support tickets to ensure that all requests are addressed in a timely and efficient manner
- Arrange regular meeting and communicate with clients to gather information, provide updates and resolve technical issues
- Develop and maintain accurate and up-to-date client information and support history records
- Monitor support ticket trends and proactively identify areas for improvement
- Maintain records of technician performance and productivity
- Professional relationship with KTC International’s clients and report to KTC Customer Support Manager
- Be the voice of the customer:
- Build strong relationships
- Share customer difficulties / expectations within KTC management and act as the escalation point when normal flow does not satisfy
- Manage customer’s contract:
- Manage new and renewal contract application including performance claims
- File the records and documents professionally
- Support cash collection effort as required
- Ensure the required reporting/KPIs
- Prepare AMC cost calculation for the renewal and / or any new projects
Mandatory Skills:
- At least 2 years of experience in a technical support, customer service experience role or in a similar role or field
- Fluent in English. Urdu and Arabic is not mandatory but adds more value
- Technical knowledge and troubleshooting skills
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Self-motivated and able to work independently and organized
- Proficiency in relevant software and tools, Outlook, Word, Excel, Power point
- Professional and good relationship with colleagues and the client
- Ability to work well under pressure and meet deadlines and proven time management skills
- Team player with strong presentation, communication, analytical, negotiation and problem solving skills
- UAE driving license
Education:
- Bachelor Degree/Diploma in Computer Science/Information Technology / Electronics Engineering.
Technical Knowledge:
- General knowledge of IT, electronics, CCTV and/or similar
- General knowledge of contracts
- ERP and Microsoft office tools
- Job Type: Full-time
Education:
- Bachelor’s (Preferred)
Experience:
- Technical Support Coordinator: 2 years (Required)