[Hiring] Storage Advisor Dubai UAE

­­­­Position: Storage Advisor

Date posted: 2025-04-23

Industry: other

Employment type: Full Time

Experience: 2 to 3 year               

Qualification: Bachelor’s Degree is required

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Storage Advisor

Location: Dubai, UAE

Key Responsibilities:

Customer Support:

• Handle customer inquiries through multiple channels including phone calls, chats, emails and in-person visits.
• Needs Assessment: Assess customers’ storage requirements and recommend appropriate storage unit sizes and solutions that best fit their needs.

Sales & Documentation:

• Prepare and provide quotations, invoices, and contracts for new and existing customers.
• CRM Management (Storedge): Maintain accurate and up-to-date information in the CRM system including lead input, lead follow-up, move-ins, move-outs, transfers, and payment entries.
• Lead Management: Input and track all incoming leads into the system, ensuring timely follow-ups and lead closure.

Payment Processing:

• Manage the payment gateway system (CC Avenue), ensuring autopayments are promptly updated, and handling cancellations or new autopayment subscriptions as required.

Customer Account Management:

• Manage existing customer accounts, addressing concerns, complaints, renewals, termination notices, and payment issues. Follow up on past-due payments to ensure timely collection.
• Revenue Growth: Ensure monthly KPIs are met by successfully closing storage rental deals, upselling units, and offering additional products like merchandise and insurance coverage to customers.

Administration & Record Keeping:

• File customer contracts and securely manage the safekeeping of customer keys, ensuring records are organized and up to date.