04 Nov 2023
Sr. Customer Insights Analyst Dubai UAE
Position: Sr. Customer Insights Analyst
Date posted: 2023-11-04
Industry: other
Employment type: Full Time
Experience: 5 year
Qualification: Bachelor’s Degree holder
Salary: AED 5000 to 10000
Location: Dubai, United Arab Emirates
Company: Partner & More
Description:
Partner & More is hiring Sr. Customer Insights Analyst for a reputable Financial Services company located in UAE.
Responsibilities:
- Work closely with the CX program managers to understand their analytics needs and deliver ad-hoc reports/dashboards to support program delivery.
- Build and maintain customer-centric data models, reports and dashboards. Create and maintain rich interactive visualizations through data interpretation and analysis from multiple data sources.
- Adapt a data-driven approach to investigate and uncover customer experience pain points.
- Advise on which areas in CX need improvement by identifying trends and patterns and deriving actionable insights from multi-dimensional data sets.
- Report identified trends, insights and customer experience challenges and opportunities to CX leadership.
- Support effective decision-making by interpreting and distilling diverse data points into a coherent and crisp storyline that highlights the underlying customer experience problems
Requirements & Qualifications:
- Bachelor’s degree in Science, Statistics, Technology, Engineering, or related fields.
- 5+ years of experience in data analytics.
Required Skills
- Native Arabic speaker
- Fluency in English Language, B1 profile
- Ability to use computers
- Ability to use internet applications
- Proven hands-on knowledge of SQL/Python/R or similar data analytics languages.
- Experience in working with and understanding data and analytics tools and platforms including Data Warehouses, and Tableau.
- Excellent verbal and written communication skills, with the ability to interact with stakeholders at all levels of the organization, including external parties.
- Comfortable working in an ambiguous and dynamic environment and ability to perform under pressure.
- Flexibility to respond quickly to change and reprioritize in the face of needs.
- Experience working in customer experience or customer service is a plus.