Service Desk Team Lead Abu Dhabi UAE

Position: Service Desk Team Lead

Date posted: 2023-07-30

Industry: Other

Employment type: Full Time

Experience: 2 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Abu Dhabi, United Arab Emirates

Company: Confidential


Hiring Service Desk Team Lead

Location #AbuDhabi

Prefer candidates who are currently in UAE

Job Description

  • Minimum ITIL V4 Foundation Certified
  • Experience in Customer Service experience
  • Experience in Operations activities (process enhancements, performance development, leading people, operation enhancements, process challenges identification…etc)
  • Ability to identify staff, team knowledge gaps, and guide them to solutions.
  • Lead team onboarding and learning
  • Support in Manage and investigate employee complaints and concern.
  • Manage workload and prioritize tasks independently.
  • Manage scheduling and staffing for Team Members.
  • Provide work direction to Associates within assigned group.
  • Recommend improvements and changes as needed.

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