Service Desk Team Lead Abu Dhabi UAE

Position: Service Desk Team Lead

Date posted: 2023-07-30

Industry: Other

Employment type: Full Time

Experience: 2 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Abu Dhabi, United Arab Emirates

Company: Confidential

Description:

Hiring Service Desk Team Lead

Location #AbuDhabi

Prefer candidates who are currently in UAE

Job Description

• Minimum ITIL V4 Foundation Certified
• Experience in Customer Service experience
• Experience in Operations activities (process enhancements, performance development, leading people, operation enhancements, process challenges identification…etc)
• Ability to identify staff, team knowledge gaps, and guide them to solutions.
• Lead team onboarding and learning
• Support in Manage and investigate employee complaints and concern.
• Manage workload and prioritize tasks independently.
• Manage scheduling and staffing for Team Members.
• Provide work direction to Associates within assigned group.
• Recommend improvements and changes as needed.