[Hiring] Service Desk Engineers Dubai UAE

Position: Service Desk Engineers

Date posted: 2024-04-29

Industry: Other

Employment type: Full Time

Experience: 2 to 3 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Join our team in Dubai! We’re hiring 2 Service Desk Engineers (Arabic Speaker) to provide top-notch technical support and assistance with computer systems, hardware, and software.

Job Ref: SDED04

Contract Duration: 1 year (renewable)

Location: Dubai, UAE

Benefits: VISA sponsorship, Medical insurance, Competitive net salary

Key Responsibilities:

• Respond to user queries and issues via phone, email, chat, or in-person.
• Diagnose and resolve technical issues, from simple password resets to complex network connectivity problems.
• Install, configure, and update hardware and software.
• Maintain records of issues, IT inventory, and documentation.
• Recognize and escalate problems when necessary.
• Educate users on IT resources and software applications.
• Ensure compliance with organizational policies and industry standards.

Requirements:

• Minimum 4 years of experience as a Service Desk Engineer.
• Knowledge of computer systems, networks, and common software applications.
• Fluency in Arabic and English.
• Friendly and patient demeanor.
• Relevant certifications like CompTIA A+, MCP, or ITIL V4 Foundation.