Service Desk Engineer Dubai UAE

Position: Service Desk Engineer

Date posted: 2023-03-18

Industry: other

Employment type: Full Time

Experience: 3 years

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring for Service Desk Engineer

• Job location Abu Dhabi
• Experience 3+ years
• Contract 6 months may be extendable
• Salary UPTO 6500 AED
• Prefer candidate in UAE & Can join within 15 days

Job description

• Resolve helpdesk service calls using documented procedures.
• Solve routine issues and escalate complex issues based on priority.
• Answer help desk lines and troubleshoot through PC remotely.
• Handle routine Help Desk calls to ensure timely resolution as per Senior Management’s Service Level Agreement.
• Ensure customer satisfaction through continuous status information.
• Handle Help Desk ticketing system through Track IT.
• Working with ITSM, CRM, and manage Engine ticketing tools.
• Attend support calls, and emails for first-level technical support.
• Ensure customer satisfaction through continuous status information.