Service Desk Engineer/Analyst Abu Dhabi UAE

Position: Service Desk Engineer/Analyst

Date posted: 2024-02-21

Industry: other

Employment type: Full Time

Experience: 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Abu Dhabi, United Arab Emirates

Company: Confidential

Description:

Hiring Service Desk Engineer/Analyst

Abu Dhabi, UAE (6 months contract and high possibility to go permanent)_

Key Qualifications:

• 5 years of relevant experience in Service Desk/Technical Support – L1/L2/Desktop Support
• Strong customer service experience.
• Proven experience working in Consulting Companies
• Knowledge regarding software development lifecycle and developmental tools like JIRA, Confluence, SAP, and CSM platforms (Like ServiceNow, Symphony AI, Remedy, Control M, etc)
• Knowledge of ITIL V3, V4, and ticketing tool CA Service desk, Service Now, Jira, Azure DevOps, Fresh desk.
• Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN, and technologies.
• Candidates must be based currently in UAE.